Who am I dealing with?
Your accommodation contract is with the owners of the property Mr & Mrs Oldfield.

Payment?
A deposit of 20% is required at the time of booking and is accepted as part payment of the final amount.  The balance must be paid FOUR weeks prior to the start date of your holiday, at which time the necessary cleaning and linen charges along with the damage deposit are also due. 

For bookings received within FOUR weeks of your holiday start date, the full payment and damage deposit charges are due at the time of booking.

What happens if I cancel?
Should you wish to cancel, written notification must be sent via the letter or Email from the party leader to the address above.   In the event of cancellation, the following charges apply:

Your responsibility
The accommodation must be left in a clean and tidy condition; otherwise additional charges may be incurred.  You are responsible for the property during your stay.  You undertake to report and pay for any damage caused to the property and for the equipment damaged or broken during your stay.  We reserve the right to ask you, or any member of your party, to leave immediately if your behaviour is likely, in our opinion, to spoil the enjoyment, comfort or safety of others within the community.

Damage deposit
We require a damage deposit of:

Providing no damage is caused during the letting period, the deposit will be returned after the end of the booking period – please allow up to 14 days for receipt.  Claims against the deposit will only be made in the event of damage caused other than in the course of normal and fair wear and tear, and we urge clients to notify any damage to our representative via the number provided at the end of your holiday so that it may be quickly rectified.  Damage discovered after the end of the letting period will be notified to the client by telephone as soon as possible and will be confirmed by letter or fax.  We expect the property to be left in a reasonable condition so that it may be quickly prepared for the next clients.  If abnormal cleaning is required this may be chargeable against the deposit.

Linen & cleaning charges
The following charges apply in addition to quoted rental property price and should be paid to our representative on arrival in Spain or left in the accommodation at the end of holiday.  As long as the accommodation is left in the same condition as at the beginning of your holiday no cleaning charges will apply.

Transfers
If you require transfers from Alicante or Murcia airport these can be arranged at 45 € (one way) or 80 € (both ways) which is payable to the transfer driver on the day of your arrival.  Also linen and cleaning charges can be paid at the same time.

Accommodation
Accommodation provided is for the use of the named clients only and may not be added to, sub-let or assigned in any way.  Accommodation is available from 4pm on the day of the arrival and must be vacated by 12pm on the day of departure.  If there is no guest in the apartment on arrival or leaving, these time’s can be changed, holiday dates do not have to run Saturday to Saturday.  Complaints of whatever nature should be notified to our representative immediately in order so that they can deal with them promptly and ensure customer satisfaction.  In any case, the liability of the owners or their representatives is limited to the cost of the accommodation booked.

Travel Insurance
We recommend that you take out holiday cancellation insurance cover which will normally refund you if the reason for cancellation falls within the terms of the policy.

What protection do I have ?
All monies paid over to us will be held in our Client Account.
All prices are inclusive of electricity and gas.